
Navigating change in the retail industry
The retail industry is in constant change, where adaptation to new technologies, changing consumer behaviours, and sustainability requirements are crucial. Digitalization and AI are driving the development towards more personalized customer experiences and efficient payment solutions, while the boundaries between physical and digital commerce are becoming increasingly blurred. Consumers are demanding greater transparency and reduced climate impact, making sustainable business models a necessary part of successful strategies.
Simultaneously, logistics and delivery solutions are evolving at a record pace to meet demands for speed and efficiency, which in turn need to be balanced against environmental considerations. Regulations for data management and marketing are becoming stricter, while new requirements for labelling and information are emerging. Authorities are active in oversight but less active in providing guidelines.